FAQ

This page provides answers to common questions regarding orders, payments, shipping, and customer support for Averlynn.

1) How do I place an order?

To place an order, select the desired product, add it to your cart, and proceed to checkout. You will be asked to provide shipping information and complete payment before the order is submitted.

2) What payment methods do you accept?

We accept payments through Shopify Payments, a secure third-party payment processor, which supports credit and debit cards, and other options displayed at checkout.

3) When will my payment be charged?

Payment is charged at the time the order is placed. Orders will not be processed or shipped until payment has been successfully authorized and completed.

4) Do you charge sales tax?

Currently, we do not charge sales tax on orders placed through our website. However, this may change depending on your shipping address and state tax laws.

5) How long does order processing take?

Order processing times are listed on our Shipping Policy page. Processing time is separate from shipping transit time.

6) How long does shipping take?

Estimated delivery times are provided on our Shipping Policy page. Delivery times are estimates only and may vary due to carrier delays or other factors beyond our control. Free Standard Shipping is available for orders over $59.99.

7) Do you ship internationally?

Currently, we only ship within the United States. Unfortunately, we do not offer international shipping at this time.

8) Can I change or cancel my order?

Order changes or cancellations may be possible only before the order has entered processing. If your order is already processed or shipped, we are unable to cancel or modify it, but you can initiate a return once the order is delivered.

9) What is your return & refund policy?

Return & Refund are governed by our Return & Refund Policy. Please review that page for detailed conditions, eligibility requirements, and timelines for returns.

10) How will I receive my refund?

Approved refunds are issued to the original payment method used at checkout. Refund processing times may vary depending on your payment provider.

11) Do I need an account to place an order?

No account is required to place an order. You may complete checkout as a guest.

12) How can I contact customer support?

If you have any questions or need assistance, please contact us using the details below:

Email: service@averlynn.com
Phone: +1 (213) 284-9302